FAQs: Telehealth visits at CareSouth Carolina

CareSouth Carolina is providing telehealth visits for its patients as a way to promote social distancing and help fight the spread of COVID-19.

Here are some frequently asked questions about telehealth visits during the COVID-19 breakout.

What is telehealth?

Telehealth is the distribution of health-related services and information through electronic devices. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.

What services are available through telehealth?

CareSouth Carolina is offering complete individual and family medical services. Behavioral health services are also available via telehealth. Telehealth allows you to still meet with your provider via a video chat without coming into the office and potentially being exposed.

What if I am showing symptoms of COVID-19?

If you believe you have symptoms of COVID-19, your provider can still meet with you remotely and determine if you should come into the office for testing. Should you come into the office for testing, CareSouth Carolina has taken precautions to ensure the safest visit possible.

How is CareSouth Carolina keeping its facilities safe?

Every morning when our employees arrive for work, they are having their temperature taken. Should they have a fever, they are being seen by a provider and being sent home.

Likewise, any patient who enters a CareSouth Carolina facility will be met at-the-door by a nurse who will take their temperature and determine if a mask is necessary. If the patient has a fever or is showing symptoms, they are being taken back into a patient room to keep from potentially exposing others.

How do I schedule a telehealth/teletherapy appointment?

If you would like to schedule an appointment remotely, you should contact the CareSouth Carolina Triage Center at 843-309-8102. Typically, appointments are ‘same day’ and you’ll be able to meet with your primary care provider.

If for whatever reason your primary care provider cannot meet with you remotely, we have a pool of providers who are providing telehealth who can meet with you.

Telehealth services are available from 8:30 a.m. to 5 p.m. Monday through Friday.

What is the process for setting up a video appointment?

Once you call the CareSouth Carolina Triage Center, a nurse will provide basic screening to determine if a remote appointment will be appropriate. Should a telehealth visit be appropriate, you will be sent a secure video link that can be downloaded and used on any laptop, computer, tablet or smart device.

If you do not have access to internet, CareSouth Carolina can also schedule an ‘over-the-phone’ appointment for you with your provider.

If you have questions or are unsure about the process, CareSouth Carolina’s Telehealth Triage Center nurses have been trained and can walk you through the process from start-to-finish.

What if I have another need?

Should you have another need- such as refilling prescriptions or questions about a test result- you should call the CareSouth Carolina Call Center at 1-866-498-0399.